Terms of Service   

Refined Terms of Service

Labor Hour - Let's say you have 4 hours of labor time for each cleaning. This means you may get 1   person for 4 hours, or you could have 2 people for 2 hours.

Schedule Your Services - With a free consultation we can give recommendations and help you find the best tailored solution for your home.

Access To Your Home - Although you are more than welcome to be at home during a cleaning, it is not required. Many of our customers provide us with an extra copy of their house key, which we keep locked away in a secure vault.

Cancellations - Should you wish to cancel or skip any scheduled cleaning appointment, please notify Refined Home Keeping a minimum of two business days (48 hours) prior to your scheduled appointment. If we do not receive adequate notice the following cancellation fees will apply:
Within one to two business days (24-48 hours) you will be charged a 50% cancellation fee
Within one business day (24 hours) you will be charged a 100% cancellation

Key Security - Refined Home Keeping takes extreme measures to provide you with absolute security for your keys at all times. Customer keys are stored in a key safe and are assigned only numeric codes for identification. On the day of your scheduled cleaning We retrieve your key and lock it back up in the key safe at the end of the day. For your safety we do not return keys by mail. We will return your key in person.

Privacy - We respect your privacy. While the nature of our business requires us to obtain personal information from you, we will never knowingly sell, rent, loan or provide your information to any third party (except the financial institution that processes your payment or agencies to help us collect past due accounts) without your specific consent.

Breakage & Loss - Refined Home Keeping is bonded and insured. We will gladly provide proof upon request. Our insurance policy provides a Comprehensive General Liability limit of $2,000,000. If your keys are lost or miscoded, we will cover the cost of key replacement or locksmith up to $50.

Payments - We accept check, cash, visa or mastercard.  Payment must be made in full to Refined Home Keeping upon completion of service. A $30 fee is applied to all NSF or declined checks.

Refunds & Guarantees - If you're not 100% satisfied with the quality of our services, please contact us within 24 hours. We will re-visit your home at no extra charge. However, due to the subjective nature of the cleaning industry, we do not offer refunds to customers.

Arrival Time - We provide you with a one hour arrival window relative to the scheduled appointment time to allow for factors beyond our control such as traffic conditions, lockouts, customer adding services or cancellations. In the event that you cannot be there when we arrive for services we need to make prior arrangements to access your home.

Parking - The client will provide free parking for the Refined Home Keeping car. If unavailable, any parking fees (including those incurred through parking meters without a receipt) will be charged to the client.

Non-solicitation of Employees - You, as a client, agree not to hire any present or past employee of Refined Home Keeping for any home-related service outside of your agreement with Refined Home Keeping for a period of Twelve months from the last cleaning service received from Refined Home Keeping.